NLP Communication Skills Workshop
How to maximise the value of business and personal relationships with excellent communications skills.Rapport
Rapport is the quality of harmony, recognition and mutual acceptance that exists between people when they are at ease with one another and where communication is easy and effortless.Why is Rapport Important?
We are attracted to people who are like us. Rapport skills show us how to emphasise the similarities and reduce the differences. People are generally more comfortable, open to us and ready to take on our suggestions when we are in rapport.
Rapport is a Skill
We can learn the key indicators of a person's styles and preferences and communicate with them - both verbally and non-verbally - in ways that appeal most readily to the other person or group. We can develop good rapport, a sense of ease and comfort, consciously and adjust our approach to suit the other person.
How to Use Rapport
Become conscious of the other persons styles and build rapport by:
Subtly matching non-verbal communication - voice patterns, body language and eye contact patterns
By developing a genuine interest in the other person and their world.
Representational Systems
People experience the world through the 5 (or maybe 6) senses, and put those inputs through a series of filters before it becomes an experience or a memory in our neurology. Hence the expression, “the map is not the territory” - and a favorite of mine, "the meaning of your communication is the result you get". That one puts the responsibility firmly back where it belongs - with ourselves!Filters vary from person to person and examples are:
Distortions: we modify or distort what comes in based on past experiences and learned responses.
Deletions: we simply cannot take in every sensory input (there's too much to have it all in our conscious awareness), so we 'delete' what we don’t want. So we pay attention to some things and ignore others.
Generalisations: we base current decisions on past experiences. We’ve all seen the films of criminals frantically trying to shoulder open a door that opens inwards. I’ve even seen one where the door was unlocked, and the criminal gave up and waited to be arrested.
So we all take in information is subtly different ways, and construct our own 'map' (representation) of the world based on these structures.
Then, when we are communicating, we do the reverse process. We store representations of our experiences, and use representation systems to communicate outwardly. Examples of these are visual, (people who talk about what “this looks like”) auditory (“that sounds good!”) and kinesthetic (“it feels…”).
Imagine two people describing the same thing; one in terms of what it looks like, and one in terms of what it feels like? Do you think it seems to them that they are describing the same event? It sometimes does not. Bring all this into a relationship and mix it up with emotions, and all the other stresses of daily life and its no wonder we have communication issues!
Or is it? You can improve your existing and learn new communication skills now!
Do you want to:
- Establish Rapport quickly, reliably and easily
- Be able to understand the “structure of communication”
- Understand people better
- Make people feel at ease with you, build trust and good working relationships
- Choose language that is truly influential with people
- Write letters, memos and reports that people want to read and are appealing to them
- Be really effective on the telephone
We'll show you how, with explanation, examples and practical experience, you can understand the structure of communication and use that understanding to understand people better, and be better understood yourself. In a fun, two day workshop you'll discover that you can enjoy better relationships of all kinds by being a better communicator.
Such a level of skill will set you apart from most people in your ability to recognise and respond to unconscious communication. You will also find that such acuity and skill in calibrating will serve most of your needs in communicating. And, if you are really curious about people, you can then begin to develop your ability to calibrate to other accessing cues such as breathing pattern, leg movements, etc.
The Communication Skills workshop shows you how to develop rapport with people and use Representation Systems to understand people and communicate with them more effectively.
Contact Robert for more information, to book your session, or to discuss your specific requirements in more detail.