CRM - distance selling organisation: Managed the implementation of Microsoft Dynamics CRM across the field sales, internal telesales and direct marketing teams. Designed and delivered new campaign planning and execution program around CRM using Microsoft Dynamics CRM and Business Objects.
CRM - Retail and FMCG: Managed the Change Program in multiple projects in the Retail/FMCG delivering both Change Programs and CRM (inc. Siebel/ORACLE/Lotus Notes) Implementations.
CRM - Retail and FMCG: Managed the Change Program in multiple projects in the Retail/FMCG delivering both Change Programs and CRM (inc. Siebel/ORACLE/Lotus Notes) Implementations.
Strategic change: experience of business strategy and design. Awareness and experience of IT and business systems underpins practical approach.
People Focussed: Trained and experienced coach and manager, understands HR complexities, stakeholder impact, communication strategies. Motivation and Leadership skills facilitate program successes.
CRM Change Manager
CRM implementation brings special challenges, and a knowledge and direct experience of those challenges through multiple CRM implementations can make all the difference in a CRM change program.
I have detailed first-hand experience in CRM implementations including Siebel and Microsoft Dynamics CRM
I have detailed first-hand experience in CRM implementations including Siebel and Microsoft Dynamics CRM
